Selling out

On the day of the public sector strikes (which I don’t want to go into here), it seems appropriate that I should document a conversation I had yesterday, which made me wonder how some people hold down jobs at all.

I need new car insurance. Having completed the price comparison website trawl, I phoned Admiral to check their quote with a view to taking up a policy with them. Having checked my details with their sales advisor, we agreed that he would call me back at 12.30pm to run through the necessaries and finalise the policy.

He never did.

I don’t mean he called late, or got my number wrong, or sent an email. I mean he just plain never called.

Which makes me wonder: what kind of company can afford to employ someone who’s so good at sales, he can’t even remember to call a customer who he KNOWS will buy from him? Especially when the customer has researched the quote, confirmed the price, and literally has their credit card in hand ready to make the purchase?

Perhaps I’m misguided. Perhaps Admiral are doing so very well, that they have customers queuing up at their door, jamming their phone lines, ready to empty their bank accounts for the privilege of a precious insurance policy. Maybe they wallpaper their offices with £50 notes, and drink from champagne flutes as they talk to customers on solid gold headsets and platinum PC’s. But last time I looked, the insurance industry was ferociously competitive and tooth ‘n’ nail for every sale.

If the guy was this good with a converted sale, I’d love to see him with a prospect.

And as for my car insurance? Well, I’m glad he never called. I saved £100 on a cheaper policy.



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